What's the Secret: To Providing a World-Class Customer...

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What's the Secret: To Providing a...

What's the Secret: To Providing a World-Class Customer Experience

Name: What's the Secret: To Providing a World-Class Customer Experience
ISBN: 9780470196120

John R. DiJulius

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What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world?s best customer service providers.

الفئات:

Business & Economics - Sales & Marketing

عام:

2008

الإصدار:

الناشر:

Wiley

اللغة:

english

الصفحات:

336

ISBN 10: